Terms & Condition

SiltaONE Terms & Conditions


Last updated: 01 January 2026


These Terms & Conditions ("Terms") apply to all services, products, and hardware offered by:

  • SiltaONE Core Ltd, based in Ireland, and
  • SiltaONE Africa Ltd, based in Ghana


Together referred to as "SiltaONE", "we", "us" or "our".



1. Scope of Application

  • These Terms govern all commercial transactions with SiltaONE, including IT services, software delivery, hardware procurement, consulting, and project execution. Specific contractual agreements (e.g. SLAs, MSAs) may supplement or override these Terms.



2. Company Responsibilities

  • SiltaONE Corp. Ltd. manages services and exports for clients in Europe, North America, Middle East and Asia.
  • SiltaONE Africa Ltd. handles local deployment, licensing, and customer support in African markets.



3. Definitions

  • Customer: Any legal or natural person receiving SiltaONE's goods or services.
  • Hardware: Physical products supplied by SiltaONE.
  • Services: Includes cloud, IT infrastructure, managed services, software integration, consulting, and support.



4. Orders & Contract Formation

  • Offers are non-binding unless explicitly confirmed.
  • Contracts arise upon written acceptance of a quote, order confirmation, or project commencement.
  • SiltaONE may refuse or cancel orders under reasonable grounds.



5. Delivery & Transfer of Risk

  • Delivery dates are non-binding unless contractually confirmed.
  • Risk transfers to the Customer upon dispatch or handover.
  • Partial deliveries are permitted.
  • Customers are responsible for customs and import procedures unless otherwise agreed.



6. Prices & Payment Terms

  • Prices are net, exclusive of VAT, duties, and shipping.
  • Invoices are due within 14 calendar days.
  • Payments are to be made in EUR or USD (SiltaONE Corp. Ltd.), USD, or GHS (SiltaONE Africa Ltd.), unless otherwise agreed.
  • Late payments may result in service suspension and incur interest.



7. Customer Obligations

  • Provide access, data, and cooperation necessary for delivery.
  • Ensure suitable environments for hardware installation (e.g., power, ventilation, network).
  • Comply with legal use of services and refrain from abuse.



8. Warranty & Defect Claims


8.1 Hardware Warranty

  • Hardware is supplied with the original manufacturer's warranty only.
  • SiltaONE does not provide additional or extended warranties unless agreed.

8.2 Warranty Claims

  • Customers must contact the manufacturer directly for warranty claims.
  • SiltaONE may assist in claim coordination at its discretion or by agreement.

8.3 Exclusions

  • Warranty excludes misuse, improper installation, force majeure, or third-party interference.



9. Service Levels & Support

  • Standard support is Mon–Fri, 09:00–17:00 (local time) unless other agreed.
  • Priority support is subject to SLA agreements.
  • No support for customer-induced errors, third-party hardware/software, or unauthorized modifications.



10. Intellectual Property

  • All software, content, documentation, and configurations remain SiltaONE's property.
  • Customers are granted limited, non-exclusive, non-transferable rights for use during the contract period.



11. Data Protection & Confidentiality

  • Personal data is processed according to GDPR (EU) and the Ghana Data Protection Act.
  • Both parties commit to confidentiality for a minimum of 3 years post-contract.



12. Liability

  • Liability is limited to intent and gross negligence.
  • In all other cases, liability is capped at the contract value.
  • No liability for indirect or consequential damages.



13. Term & Termination

  • Fixed-term services end upon contract completion.
  • Ongoing services may be terminated with 30 days' notice.
  • Immediate termination applies for material breach or insolvency.



14. Governing Law & Jurisdiction

  • Contracts with SiltaONE Corp. Ltd. are governed by Irish law, jurisdiction: Dublin Commercial Court.
  • Contracts with SiltaONE Africa Ltd. are governed by Ghanaian law, jurisdiction: Accra High Court.
  • Cross-border disputes may be resolved under ICC arbitration rules.



15. Changes to Terms

  • SiltaONE may update these Terms at any time.
  • Material changes will be communicated in advance.
  • Continued use constitutes acceptance.



16. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond its control, including:

Natural disasters, war, terrorism, strikes, embargoes, and government actions

Pandemics or public health emergencies, including COVID-19 and related measures (lockdowns, travel bans, etc.)


16.1 Notification

The affected party must notify the other without undue delay.


16.2 Suspension

Obligations are suspended for the duration of the event.


16.3 Termination

Either party may terminate the agreement if the event persists beyond 30 days.



17. Contact Details

SiltaONE Core Ltd
Dublin D18 CV48
VAT: TBA
Email: [email protected]


SiltaONE Africa Ltd
8 Legon Avenue, Westland, Accra, Ghana
TIN: C0065818229
Email: [email protected]